Reliable Review Services (RRS) has completed a quality initiative project that increased our understanding of how to better serve our clients.
Areas for improvement were implemented through an initial orientation for all employees and focused training with our Quality Assurance nurses.
The success experienced internally led to the development of formal reviewer training;
Medical Director personally trains reviewers writing reports with focus on;
- Attending/Treating Physician contacts
- Answering questions
- Clinical History
This program continues to be updated and has been used for both initial and remedial training with reviewers, providing them with standardized expectations of quality and timely delivery of reports.