Re·li·able (ri-lïə-bəl)

Authentic, consistent, dependable. Applies to information that can be depended upon with confident certainty. Reliable suggests consistent dependability of judgment, character, performance and results. Trustworthy and accurate reports.

About Us


Company History

Reliable Review Services (RRS) is a URAC accredited Independent Review Organization that offers peer review and related services to the Disability, Group Health, and Worker’s Compensation markets. We serve clients across the country, including large insurers, employers, and third-party administrators.

RRS began in 2003 with a vision to provide employers, third-party administrators and disability insurers with professional case review resources focused on the disability industry, delivered through a nationwide network of physician experts.

At the time there were few physician review companies focused on meeting the needs of the disability industry. We built RRS to fill that void, investing in a platform and portal, designing a paperless workflow, and recruiting the nation's best physician specialists with backgrounds in disability.

Since that time RRS’ services have evolved to meet the needs of our customers and the greater insurance industry.

Our Values

We believe our greatest contribution is to help people and companies by using the most stringent quality assurance process, professional clinical resources and best practices. RRS has redefined independent peer review.

Values Statements

  • Do what's right. We are committed to the highest standard of ethical conduct in everything that we do.
  • Respect others. We acknowledge that our success depends on the talent, skills and expertise of our entire team.
  • Perform with excellence. We appreciate the trust our clients place in us, and strive to excel in every aspect of our business.

Technology

RRS applications are housed in one of the most secure platforms in the industry which streamlines work flow, enhances communication, and provides secure access for client review, ultimately enabling reduced case turnaround times. Workflow enhancements embedded in our referral processes include:

  • Simplified data transmission, file upload and management
  • Automated functions that reduce human error
  • Customized billing and e-billing functionality
  • Pro-active cyber security, defense reviews and audits

RRS has redundant network operations at data centers that we manage and maintain.